Hosting

cPanel access

Introduction

Your hosting administration is provided trough cPanel, a control panel to manage several administrative functions of your website.

To access it follow the steps below.

Method A – Via Client Area

1. The first step is to log into your client area
2. After logging in, click on ‘Services’ and locate your hosting, then click the ‘Active’ button;
3. After opening the panel with the options of your hosting, find the option in the menu ‘Actions’> ‘Login Control Panel cPanel’ and click it;

Method B – Via browser

1. After you had setup a domain at your hosting account, you need only to type /cpanel after your address as example: www.my_new_domain.com/cpanel
2. Enter the login and password that were sent to your e-mail registration.

If you cannot login at your cPanel account, please open a Support Ticket and request the login details.

Hosting resources

cPanel limits

FREE STARTER PRO ULTRA
Monthly Bandwidth (MB) 100000 unlimited unlimited unlimited
Shell Access No Yes Yes Yes
Max Addon Domains 5 20 50 100
Max FTP Accounts 1 40 100 200
Max Parked Domains 5 20 50 100
Max Databases 5 40 100 200
Max Sub Domains 5 20 50 100
Maximum percentage of failed or deferred messages a domain may send per hour * 20% 20% 20% 20%
Maximum Hourly Email by Domain Relayed * 5 20 40 50
Disk Quota (MB) ** 100 10000 50000 150000

* The hosting accounts has small sending email limits. To send emails just configure your websites to use your email account SMTP capability.
** The Email storage is a dedicated one, not computing here. See Emails tab for details.

Cloudlinux limits

We use Cloudlinux at our shared hosting servers, it can limit each user to its specifics plan resources.

So ours customers are not affected by abusive users, and the servers are always available to serve your website as expected.

Here you can know all limits each plan has.

Plan SPEED PMEM (MB) EP NPROC IO (kBps) IOPS
free 0,5 512 2 20 150 1024
starter 1 512 5 100 512 1024
pro 2 1024 10 100 1024 1024
ultra 4 2048 20 200 1536 2048

Cloudlinux labels

Limits Units Description
SPEED % of a core CPU speed limit, relative to a single core, or specified in HZ (portable across CPUs)
PMEM KB Physical memory limit (RSS field in ps/RES in top). Also includes shared memory and disk cache
IO KB/sec IO throughput – combines both read & write operations
IOPS Operations per second Restricts total number of read/write operations per second.
NPROC number Max number of processes within LVE
EP number Limit on entry processes. Usually represents max number of concurrent connections to apache dynamic scripts as well as SSH and cron jobs running simultaneously.

 

 

Email limits

Your Emails are processed by a dedicated server cluster and not inside your hosting account.

So, you have many advantages:

  • your messages has a dedicated storage, not consuming your hosting space;
  • You messages are sent trough servers and IPs with good reputation;
  • You do not use resources from your hosting (CPU, memory, etc.) to send, receive and read your Emails;
  • You have a better service, better webmail and exclusive tools to manage spam;

Here you can see the Email resources available to each plan.

FREE STARTER PRO ULTRA
Qty email accounts 5* 20 50 100
Storage GB – per account 1 10 10 10
Daily sending limits – per account 100 1000 1000 1000
Hourly sending limits – per account 20 100 100 100
Can transfers storage between accounts, up to 100GB No Yes Yes Yes
Max recipients – per message 50 50 50 50
Max attachment size – per message 100MB 100MB 100MB 100MB
Advertisemments at emails sent Yes No No No

* Free hosting plans can create only one single Email account per domain
* The usage and sending limits are subject to our terms

The php mail() function is enable with a low sending limit of 5 messages/hour, just to admin purposes. We recommend to enable your softwares to delivery email using SMTP services. You can use your free SMTP account with us or any external SMTP server.

 

 

Database limits

The database MariaDB is used at our servers as MySQL successor.

The hosting accounts have some limits, to avoid errors or abuse users compromising the servers.

These limits are:

FREE STARTER PRO ULTRA
MAX_QUERIES_PER_HOUR 10000 100000 200000 400000
MAX_UPDATES_PER_HOUR 2000 10000 20000 60000
MAX_CONNECTIONS_PER_HOUR 1000 20000 50000 100000
MAX_USER_CONNECTIONS 20 50 100 200
MAX_STATMENT_TIME 100 500 2000 5000

 

All plans have these other database limits:

max_join_size=1000000 (one million).
sql_select_limit=1000000 (one million).
max_heap_table_size=32000000